el77 Privacy Policy

1. Information We Collect

el77 collects information necessary to provide a safe, personalised, and legally compliant betting and gaming experience to users in Bangladesh and beyond. We collect information in two primary ways: directly from you, and automatically through your use of our platform.

Information You Provide Directly

When you register an account, complete a transaction, or contact our support team, you may provide the following personal information:

• Full name, date of birth, and nationality
• Email address and mobile phone number (used for bKash, Nagad, or Rocket verification)
• Mailing address (city, district — e.g., Dhaka, Chittagong, Sylhet)
• Payment and transaction details for deposits and withdrawals via bKash, Nagad, Rocket, and Upay
• Identity verification documents such as National ID (NID) or passport, where required for KYC compliance

Information Collected Automatically

When you browse or use our platform, our systems automatically collect certain technical and behavioural data, including:

• IP address, device type, operating system, and browser information
• Pages visited, time spent on each section, and links clicked within the platform
• Geolocation data (country and city level), session timestamps, and referral source

2. How We Use Your Information

el77 uses the information we collect strictly for legitimate purposes related to operating a safe and compliant online gaming platform. We do not use your data for any purpose beyond what is described in this policy. Specifically, your data enables us to:

• Create and manage your player account securely, ensuring only you can access it
• Process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment methods
• Verify your identity in accordance with responsible gaming and KYC obligations
• Deliver relevant promotions, bonuses, and game recommendations tailored to your preferences
• Respond to customer support inquiries and resolve account disputes in a timely manner
• Monitor and analyse platform usage to improve game offerings, site performance, and overall user experience

3. Sharing Your Information

el77 does not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Payment processors — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely to facilitate approved financial transactions
• Trusted game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming, to the extent required to deliver their game services within our platform
• Regulatory or law enforcement authorities, strictly when required by applicable law, court order, or legal process
• Fraud prevention and security partners engaged to detect and prevent suspicious or unauthorised activity on the platform

Any third-party partners with whom we share data are contractually required to handle your information in accordance with applicable privacy standards and to use it solely for the purpose for which it was shared.

4. Cookies and Tracking Technologies

el77 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and provide relevant content. Cookies are small text files placed on your device when you visit our platform.

Types of Cookies We Use

• Essential cookies — required for core platform functionality such as login sessions, account security, and navigation
• Analytics cookies — used to understand how users interact with the platform so we can improve performance and game discovery
• Preference cookies — store settings such as language choice, display preferences, and last visited game categories

You can disable non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may affect your ability to log in or use certain platform features. For more information on managing cookies, refer to your browser's help documentation.

5. Data Security

The security of your personal data is a top priority at el77. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes SSL/TLS encryption for all data in transit, secure server environments, strict access controls, and regular security audits.

Our payment processing partners, including bKash, Nagad, and Rocket, operate under their own security certifications and compliance frameworks. el77 does not store full payment credentials on its own servers — transaction handling is delegated to the respective payment gateways.

6. Retention of Data

el77 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Account information is typically retained for the duration of your active account relationship with el77, plus an additional period as required for legal, compliance, or dispute resolution purposes.

Transaction records related to deposits and withdrawals via bKash, Nagad, Rocket, and Upay are retained for a minimum of five years to comply with applicable financial record-keeping requirements. Once your data is no longer required, it is securely deleted or anonymised in line with our internal data lifecycle procedures.

7. Your Rights

As a user of the el77 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered account details:

• Right to Access — request a copy of the personal data el77 holds about you
• Right to Rectification — request correction of inaccurate or incomplete personal data
• Right to Erasure — request deletion of your personal data where there is no longer a legitimate basis for processing
• Right to Restriction — request that we limit how we use your data under certain circumstances
• Right to Withdraw Consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing

We will respond to all valid requests within a reasonable timeframe. In some cases, we may need to verify your identity before acting on a request to ensure the security of your account and data.

8. Third-Party Services and Links

The el77 platform integrates games and services provided by third-party partners, including game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. When you interact with these services, those providers may independently collect certain data about your gaming activity as required for service delivery and regulatory compliance on their end.

el77 is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party services you interact with. el77 does not include external outbound links on this platform, and we do not direct users to third-party sites outside of integrated game content.

9. Children's Privacy

el77 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes age verification steps to prevent underage access. If you are under 21 years of age, you are not permitted to create an account or use our platform in any capacity.

If we become aware that personal data has been inadvertently collected from a user under the age of 21, we will take immediate steps to delete such data from our systems and close the associated account. If you believe a minor is using our platform, please report it to us at [email protected] immediately.

10. Changes to This Privacy Policy

el77 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or in-platform notification.

Your continued use of the el77 platform following any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how el77 handles your personal data, our data protection team is available to assist you. We are committed to addressing all privacy-related inquiries promptly and transparently.

You can reach us by email at [email protected]. Please include your registered account email address and a brief description of your inquiry so we can assist you as efficiently as possible. We aim to respond to all data-related requests within 10 business days.